Return and Refund Policy

We accept return requests within 30 days of delivery. To start a return, email OverlockGoudeau16@outlook.com with your order number and the reason for your request. Please contact us before sending an item back so we can provide the correct return instructions and address. Returns sent without prior approval may not be accepted.

Return eligibility

Items must be unused, in their original condition, and returned with any original packaging and accessories. For hygiene reasons, opened or used personal care items cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards and items clearly marked as final sale are not eligible for change-of-mind returns. These limits do not affect your rights under applicable consumer law.

Damaged, defective, or incorrect items

If there is a problem with your order, email us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund. We will cover reasonable return shipping costs when a return is required because of our error or a defective item.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are not refunded unless required by law or the return is due to our error. We recommend using a tracked shipping service, as we cannot confirm receipt of a return without delivery information.

Refunds

Once we receive and inspect an approved return, we will email you with the outcome. Approved refunds are issued to the original payment method, generally within 7 business days of approval. Your bank or payment provider may take additional time to post the refund.

Exchanges

To request an exchange, email OverlockGoudeau16@outlook.com with your order number and the item you would like instead. Exchanges depend on availability.

Contact

For any return or refund questions, email OverlockGoudeau16@outlook.com.

This policy is subject to any consumer rights that apply in your location. Shopify recommends making the refund policy accurate and easy for customers to find.